PYAI TRACE · SECUREFRAME
Make call evidence easy to find in Secureframe.
Plan a period summary for the Secureframe test that matches your review question. Keep the scope, selected destination and reviewer decision easy to follow.
Choose a Secureframe test that fits the evidence objective. A configured handoff can attach the compact report to that test for review in the team’s existing workflow.
Illustrative workflow
Bring consistency to call handling
A contact-center leader and a compliance owner agree on the test that represents their review question. The setup owner confirms the Secureframe region and test ID before a report is attached.
Fictional scenario for explaining the workflow; it is not a customer call or measured outcome.
Choose the question
Disclosure, data handling, transfer, or another team rule
Review the pattern
Findings and redacted evidence stay in Trace
Place it in Secureframe
Call handling and disclosure · selected test
Try the story
See the call review become an action.
Move through a few common moments. The detailed finding gives reviewers context; the period snapshot gives the GRC workflow a useful summary.
Illustrative call review
One conversation. A useful next step.
Fictional examples to show the review flow, not customer data or measured results.
Was the AI notice spoken?
“Just so you know, you’re speaking with our virtual assistant…”
Disclosure detected
In this fictional example, the configured disclosure rule finds the expected notice in the reviewed call.
Trace review
Redacted finding stays available to the review team
Period snapshot
Counts, rule patterns and integrity references
Secureframe test
Call handling and disclosure · selected test
A delivery receipt can show where and when evidence arrived. Your control owner and auditor make a separate judgment about whether it answers the control question.
Made for shared ownership
One review loop for the people around the call.
A useful handoff gives each role enough context to act without making everyone inspect every conversation.
Legal and compliance
Compare call behavior with disclosure, consent and data-handling policies. Bring a focused period summary to the review.
CISO and privacy
Follow redacted sensitive-data findings in Trace while keeping raw call content out of the default GRC snapshot.
Quality and operations
Use repeated rule patterns to coach teams, improve escalation paths and give leaders a grounded view of call quality.
Designed to be legible
A compact report, with its boundaries made clear.
A period-level summary can give reviewers useful context. Keep call-level investigation in Trace, where authorized reviewers can examine findings with redacted evidence.
The snapshot can include
- Reporting period and calls reviewed
- PASS, WARN and FAIL totals
- Rule-hit counts and review patterns
- Integrity references for the evidence record
Recommended data boundary
Keep the report focused on the review.
Send period-level totals and integrity references to the GRC workspace. Keep raw audio, full transcripts, caller identifiers and per-call IDs in approved systems, with access limited to the reviewers who need them.
Evidence delivery and control acceptance are separate events. The reviewer records whether the material supports the selected control or test.
Plan the handoff
How would a Secureframe evidence workflow fit together?
- 1
Choose the call rules and reporting period your team wants to review.
- 2
Review findings in Trace and follow any call-level details with redacted evidence.
- 3
Select the secureframe test that matches the evidence question.
- 4
When the connection is available, deliver the snapshot and follow its receipt in the review workflow.
Bring the right person in
A short checklist for your platform owner.
Share these details with the administrator who manages your GRC workspace. With the right account access and destination chosen, the conversation can stay focused on the evidence your team wants to review.
- 1
A Secureframe Super Admin creates an API key and assigns an owner. The key secret is shown once when it is generated.
- 2
Choose the API region that matches the Secureframe workspace, US or UK.
- 3
Select the Secureframe test that best matches the evidence question and share its test ID with the setup owner.
Provider reference
Use the platform’s own setup guide.
Your administrator can confirm account access, scopes and the destination that matches your compliance workflow.
Questions teams ask
What should the Secureframe administrator prepare?
A Super Admin creates and owns the API key, confirms whether the workspace uses the US or UK region, and identifies the test ID. The key secret is shown once, so save it in your approved secrets manager when it is created.
What information stays out of the default report?
We recommend keeping raw audio, full transcripts, caller identifiers, and per-call IDs out of the external handoff. Use period totals, verdicts, rule-hit counts, and integrity references, with call-level review in Trace when needed.
Is an upload receipt the same as test acceptance?
No. The receipt confirms the evidence handoff. Your reviewer decides whether it satisfies the test and whether an auditor needs anything more.
Which Secureframe region should we use?
Use the API region that matches your Secureframe workspace. Your organization’s administrator can confirm whether the account uses the US or UK service.
How does PyAI Trace fit with Secureframe?
Trace reviews submitted AI and human calls against your selected rules. The planned evidence handoff organizes a period summary for the Secureframe destination your team selects. Ask PyAI about current connection availability for your workspace.
Which teams benefit from the same evidence loop?
Legal and compliance teams can follow policy rules, security and privacy teams can review sensitive-data findings, and operations can use recurring patterns to improve call handling.
Keep the conversation going
Build a review loop your teams can use.
Start with the Trace overview, then explore the other platform workflows and the practical call-audit field guide.