Privacy Policy

This Privacy Policy explains how PyAI handles information when you use our platform, APIs, console, and websites (the “Services”). This policy is effective as of October 24, 2026.

Controller / Processor roles: When you use the Services to process personal data of your end users or other third parties, you are the data controller and PyAI acts as a data processor on your behalf. We process such data only on your documented instructions and as described in this policy and any applicable data-processing agreement.

1. Information we collect

• Account data - name, email, organization, and authentication details.
• Usage data - API requests, metering events, logs, and diagnostics.
• Audio and content - the audio, text, and files you send to be transcribed, synthesized, or processed.
• Billing data - processed by our payment provider; we store only limited details (e.g., card brand and last four).

2. How we use information

To provide and improve the Services, meter and bill usage, secure the platform, prevent abuse, and communicate with you. Service improvement does not include training on your content except under the separate opt-in described below. We do not sell your personal information.

3. Audio and voice data

We process your audio to deliver transcription, synthesis, and realtime sessions. You are responsible for obtaining consent for recording and for any voice you clone. We retain audio only as needed to provide the Services and per your configuration.

No training by default. We do not use your content or outputs generated for you, including audio, text, transcripts, and recordings, to train, fine-tune, or improve shared or general-purpose AI models, and we do not authorize subprocessors to do so. Any exception requires your separate, explicit written opt-in identifying the content and purpose. Ordinary service use, acceptance of our terms, and data retention do not constitute permission to train.

Content you specifically designate for a requested voice clone, fine-tune, or other customer-specific customization is processed solely to provide that customization for you, not to train models for other customers. This policy applies by default without an API flag or enterprise plan. It does not change the retention periods needed to provide the Services.

4. Sharing and subprocessors

We share data with infrastructure and subprocessors that help run the Services (for example, cloud hosting, email, and payments), under appropriate agreements. We may disclose information to comply with law.

5. Security and retention

We use technical and organizational measures to protect data, and retain it only as long as needed for the purposes above or as required by law.

6. Your rights

Depending on your location, you may have rights to access, correct, delete, or export your personal data. Contact us to exercise them.

7. Cookies

We use essential cookies for the console session and may use privacy-respecting analytics on our websites.

8. International transfers

We may process data in countries other than yours, with safeguards required by applicable law.

9. California and other regional rights

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you additional rights, including the right to know what personal information we collect, the right to delete it, and the right to opt out of any sale of personal information (we do not sell personal information). Residents of the EEA, UK, and other jurisdictions may have similar rights under the GDPR and other laws. Contact us to exercise any applicable rights.

10. Changes

We may update this policy; material changes will be posted here with a new effective date.

11. Contact

Privacy questions? Email support@pyai.com.