Privacy Policy

This Privacy Policy explains how PyAI handles information when you use our platform, APIs, console, and websites (the “Services”).

1. Information we collect

• Account data - name, email, organization, and authentication details.
• Usage data - API requests, metering events, logs, and diagnostics.
• Audio and content - the audio, text, and files you send to be transcribed, synthesized, or processed.
• Billing data - processed by our payment provider; we store only limited details (e.g., card brand and last four).

2. How we use information

To provide and improve the Services, meter and bill usage, secure the platform, prevent abuse, and communicate with you. We do not sell your personal information.

3. Audio and voice data

We process your audio to deliver transcription, synthesis, and realtime sessions. You are responsible for obtaining consent for recording and for any voice you clone. We retain audio only as needed to provide the Services and per your configuration.

4. Sharing and subprocessors

We share data with infrastructure and subprocessors that help run the Services (for example, cloud hosting, email, and payments), under appropriate agreements. We may disclose information to comply with law.

5. Security and retention

We use technical and organizational measures to protect data, and retain it only as long as needed for the purposes above or as required by law.

6. Your rights

Depending on your location, you may have rights to access, correct, delete, or export your personal data. Contact us to exercise them.

7. Cookies

We use essential cookies for the console session and may use privacy-respecting analytics on our websites.

8. International transfers

We may process data in countries other than yours, with safeguards required by applicable law.

9. Changes

We may update this policy; material changes will be posted here with a new effective date.

10. Contact

Privacy questions? Email gaurav@saaslabs.co.