PYAI TRACE · DRATA
Carry Trace evidence into the Drata control workflow.
Give security and legal teams a shared view of call monitoring. Plan a period-level evidence handoff for the Drata control selected by your control owner.
Select the Drata control that matches your policy. Drata’s Evidence API separates file upload from creating the evidence record, which can then be associated with selected controls.
Illustrative workflow
Review sensitive-data handling
A CISO wants to understand whether a sensitive-data policy is followed across a defined call population. The reviewer examines redacted findings in Trace; the evidence record can be linked to the Drata control chosen by the control owner.
Fictional scenario for explaining the workflow; it is not a customer call or measured outcome.
Choose the question
Disclosure, data handling, transfer, or another team rule
Review the pattern
Findings and redacted evidence stay in Trace
Place it in Drata
Customer communication safeguards · selected control
Try the story
See the call review become an action.
Move through a few common moments. The detailed finding gives reviewers context; the period snapshot gives the GRC workflow a useful summary.
Illustrative call review
One conversation. A useful next step.
Fictional examples to show the review flow, not customer data or measured results.
Was the AI notice spoken?
“Just so you know, you’re speaking with our virtual assistant…”
Disclosure detected
In this fictional example, the configured disclosure rule finds the expected notice in the reviewed call.
Trace review
Redacted finding stays available to the review team
Period snapshot
Counts, rule patterns and integrity references
Drata control
Customer communication safeguards · selected control
A delivery receipt can show where and when evidence arrived. Your control owner and auditor make a separate judgment about whether it answers the control question.
Made for shared ownership
One review loop for the people around the call.
A useful handoff gives each role enough context to act without making everyone inspect every conversation.
Legal and compliance
Compare call behavior with disclosure, consent and data-handling policies. Bring a focused period summary to the review.
CISO and privacy
Follow redacted sensitive-data findings in Trace while keeping raw call content out of the default GRC snapshot.
Quality and operations
Use repeated rule patterns to coach teams, improve escalation paths and give leaders a grounded view of call quality.
Designed to be legible
A compact report, with its boundaries made clear.
A period-level summary can give reviewers useful context. Keep call-level investigation in Trace, where authorized reviewers can examine findings with redacted evidence.
The snapshot can include
- Reporting period and calls reviewed
- PASS, WARN and FAIL totals
- Rule-hit counts and review patterns
- Integrity references for the evidence record
Recommended data boundary
Keep the report focused on the review.
Send period-level totals and integrity references to the GRC workspace. Keep raw audio, full transcripts, caller identifiers and per-call IDs in approved systems, with access limited to the reviewers who need them.
Evidence delivery and control acceptance are separate events. The reviewer records whether the material supports the selected control or test.
Plan the handoff
How would a Drata evidence workflow fit together?
- 1
Choose the call rules and reporting period your team wants to review.
- 2
Review findings in Trace and follow any call-level details with redacted evidence.
- 3
Select the drata control that matches the evidence question.
- 4
When the connection is available, deliver the snapshot and follow its receipt in the review workflow.
Bring the right person in
A short checklist for your platform owner.
Share these details with the administrator who manages your GRC workspace. With the right account access and destination chosen, the conversation can stay focused on the evidence your team wants to review.
- 1
A Drata API key with Evidence Library create and list permissions, plus permission to read the selected control.
- 2
The workspace ID and control ID your compliance owner wants the evidence associated with.
- 3
Confirmation that Public API v2 access is enabled and the Drata API terms are accepted for your workspace.
Provider reference
Use the platform’s own setup guide.
Your administrator can confirm account access, scopes and the destination that matches your compliance workflow.
Questions teams ask
How does the Drata evidence flow work?
The published Evidence API uses a file upload step followed by an evidence-record step. Your team identifies the workspace and controls, then checks that the resulting artifact appears in the intended review context.
Can an evidence packet show individual calls?
For a privacy-minimized handoff, send counts and rule summaries to Drata and keep raw recordings or full transcripts in approved systems. Authorized reviewers can follow a finding in Trace for call-level context.
Who decides whether the evidence is sufficient?
The upload receipt and the control review are separate events. Your control owner and auditor determine whether the submitted evidence meets the requirement.
Will our call-center workflow need to change?
No. Trace sits after the conversation and supports review across calls your team submits, without asking you to replace your existing contact-center or agent platform.
How does PyAI Trace fit with Drata?
Trace reviews submitted AI and human calls against your selected rules. The planned evidence handoff organizes a period summary for the Drata destination your team selects. Ask PyAI about current connection availability for your workspace.
Which teams benefit from the same evidence loop?
Legal and compliance teams can follow policy rules, security and privacy teams can review sensitive-data findings, and operations can use recurring patterns to improve call handling.
Keep the conversation going
Build a review loop your teams can use.
Start with the Trace overview, then explore the other platform workflows and the practical call-audit field guide.