AI Voice Agent for RingCentral
AI voice agents for RingCentral, with call import close behind.
Start today by forwarding the numbers you want AI-answered to PyAI; your RingCentral lines stay exactly as they are. The deeper tie is nearly here too: RingCentral call import is rolling out now, and it creates the webhook for you when it opens.
Two ways in. Pick per call type.
Path 1: Forward calls to PyAI
Keep everything exactly where it is. PyAI provisions a number (or takes your SIP trunk), you point your calls at it, and a PyAI agent answers with your greeting, your knowledge, and your tools. Your platform keeps billing you for lines; the AI layer lives at PyAI.
- 1.In the PyAI console, provision a number (Phone) or bring your own SIP trunk.
- 2.Build the agent: pick a voice, write the greeting, connect your knowledge and tools, then call it yourself to test.
- 3.Set the forward on your side using the hint below, aimed at the PyAI number.
- 4.Place one real call. The agent answers; the recap and QA land in PyAI and any tools you connected.
On RingCentral: RingCentral Admin: call handling and forwarding rules on the number or user, or divert at the SIP trunk to PyAI.
Path 2: Integrate via API
The import creates its own plumbing when it opens: connect with an app credential and PyAI creates the webhook subscription.
- RingCentral import is rolling out now, and connecting creates the webhook for you (no dashboard setup).
- Recordings fetch with a fresh login at processing time; disconnecting cleans the webhook up for you too.
Which path when
Start with forwarding
You want AI answering real calls this week without touching your RingCentral setup. One number forward is the whole change.
Add the API when ready
You want the AI leg inside your own call flows, or deeper call-data integration, on OpenAI-compatible endpoints.
Import lands soon
RingCentral import is rolling out now and opens for everyone as the proof finishes.
FAQ
Do I have to leave RingCentral to use PyAI?
No. Most teams start with call forwarding: RingCentral keeps the lines and the bill, and PyAI answers the calls you point at it. If and when it makes sense, you can also build directly on PyAI's APIs or import completed calls.
What does the AI voice agent actually do on a call?
It answers in your voice and greeting, holds a real conversation at human pace, uses your knowledge base and tools, and can transfer to a human, collect details, or end the call politely. Afterward you get the recap and, with Trace, a compliance scorecard.
Is call import from RingCentral available?
It is rolling out right now: we are proving it with real RingCentral accounts first, then it opens for everyone. Call forwarding works today regardless.
What does this cost?
You pay PyAI for the calling and call intelligence you run (per-minute calling, Recap or AMD usage); integrations carry no extra fee. Your existing platform bills you as usual for the lines you keep.
Put an AI agent on your RingCentral calls.
An instant sandbox key lets you test without billing. Create an account when you want saved projects, and fund a live key for production traffic.
Agents is live in beta. Sandbox keys have daily limits and never touch billing.