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PyAI x Twilio Voice

Your Twilio calls, transcribed, summarized, and scored.

The Twilio importer is rolling out now. When it opens for you, completed calls flow in verified as really from Twilio, recordings fetch through the official Twilio API (never a webhook-supplied URL), and every call lands in Recap and Trace exactly like the JustCall importer. The plumbing already speaks Twilio's streaming format, so answer-detection is a drop-in.

Get notified at launch Read the docs
Status
Rolling out
Direction
Calls into PyAI
Setup
Console, no code
Cost
Included

What will land in PyAI

The same per-call record as the JustCall importer: transcript, Recap summary, and Trace scorecard under one stable call id, deduplicated on the Twilio CallSid.

Planned import flow

Twilio status callback (completed, X-Twilio-Signature verified)
  -> recordings list via the official Twilio API
  -> recording media fetched from api.twilio.com
  -> transcript -> Recap summary -> Trace scorecard

Where it stands

  1. 1

    We are proving the importer with a disposable Twilio project right now.

  2. 2

    When it opens, you will connect with your Account SID and Auth Token.

  3. 3

    Attach the generated status-callback URL to your numbers (completed status), and calls import from then on.

Built into every connection

Delivery you can prove

Verified, and never twice

Every delivery carries proof it is really from us (the X-PyAI-Signature header, an HMAC your tools can verify) and a unique receipt id (the Idempotency-Key), so a retry can never post the same call twice.

Retried, then shown to you

If your endpoint hiccups, we retry with backoff (eight attempts over about twenty minutes). Still failing? The exact error waits on the integration card in your console, not in a log you never read.

Your credentials stay yours

Tokens, secrets, and webhook URLs are encrypted at rest and masked everywhere. They never appear in the messages we send.

Included, no extra fees

Integrations come with your Recap or AMD usage. There is no per-connection or per-delivery charge.

FAQ

When does the Twilio importer open?

Soon. We are proving it with a real Twilio project first (verified callbacks, recording downloads, one clean record per call, and a disconnect test), then it opens for everyone.

Which Twilio events import?

The completed-call callback. Ringing and in-progress statuses are accepted and ignored so your subscription stays healthy; only completed calls import.

Can I get notified when it opens?

Yes. Contact us from the integrations page and mention Twilio; we will flag your account for the rollout.

Twilio Voice is almost here.

It is rolling out now. Grab a sandbox key and the rest of the platform while you wait; the card opens in the console the day it is ready.

Build with the API Launch an Agent

Agents is live in beta. Sandbox keys have daily limits and never touch billing.