Most compliance tools force a trade: rip out your phone system and adopt theirs, or stay exposed. That's a false choice. A compliance layer only needs one thing — the audio of the call — to check what was said and whether the disclosures happened. Where the call came from doesn't matter.
Trace works from the call audio, so the source doesn't matter, phone, Twilio, Zoom, Google Meet, Teams, or your own stack all flow into one compliance layer and one tamper-evident record.
Why “any call” matters
- Your AI agents, your human agents, and your hybrid calls all need the same compliance, across whatever tools each team uses.
- Sales might be on Aircall, support on Zoom, collections on a dialer. One compliance layer covers all of it instead of three.
- Meeting platforms (Zoom, Google Meet, Teams) carry the same recording-consent and disclosure obligations as phone calls, and are often overlooked.
- When you switch providers later, your compliance system of record doesn't move, Trace stays put.
How easy is it, really?
- 1Point your call audio at Trace
Send recordings or a live stream from your existing provider, Twilio, Aircall, JustCall, Zoom, Google Meet, Teams, or your own stack. No rip-and-replace, no new phone numbers.
- 2Pick your rule packs
Turn on built-in TCPA, HIPAA, PII, and brand-voice packs, or upload your own, no model training required.
- 3Get a scorecard on every call
Trace returns a PASS/WARN/FAIL verdict per call with findings that cite the exact rule, auto-redaction of sensitive data, and a tamper-evident audit hash, ready the moment the call ends.
Send recordings or a stream from any provider. No rip-and-replace, no new numbers.
Turn on TCPA, HIPAA, PII, brand-voice, or upload your own. No model training.
PASS / WARN / FAIL per call, with redaction and a tamper-evident audit hash.
Because Trace sits on the audio, it scores AI calls and human calls the same way and gives you a single, defensible record across every channel — 100% of calls, not a 2% sample.
Frequently asked questions
Does Trace work with Zoom and Google Meet calls?+
Yes. Trace works from the call audio, so it can score recorded or streamed calls from Zoom, Google Meet, Microsoft Teams, and phone providers like Twilio, Plivo, Aircall, and JustCall, without changing your stack.
Do I have to switch phone providers to use Trace?+
No. Trace is a compliance and audit layer that runs on top of whatever you already use, including your own STT/LLM/TTS stack. Keep your provider; add compliance.
Can Trace cover both AI agent calls and human agent calls?+
Yes. Because it scores the audio, Trace applies the same rule packs and audit trail to AI calls and human calls across every channel you run.
Primary sources
We cite primary law. Statutes, rulings, and state laws change, confirm currency before relying on them.
- 47 U.S.C. § 227 (TCPA)
The federal statute governing autodialed and prerecorded/artificial-voice calls.
- HIPAA (45 CFR Parts 160 & 164)
The Privacy and Security Rules governing protected health information (PHI).
- California CIPA (Cal. Penal Code § 632)
California's all-party (two-party) recording-consent statute.