AI Voice Agent for Nextiva
AI-answered calls for your Nextiva numbers, starting with one forward.
Point the numbers you want AI-answered at PyAI and leave everything else on Nextiva. The agent answers with your greeting and knowledge, and the summaries land in Slack or your CRM so the team sees outcomes without a new dashboard.
Two ways in. Pick per call type.
Path 1: Forward calls to PyAI
Keep everything exactly where it is. PyAI provisions a number (or takes your SIP trunk), you point your calls at it, and a PyAI agent answers with your greeting, your knowledge, and your tools. Your platform keeps billing you for lines; the AI layer lives at PyAI.
- 1.In the PyAI console, provision a number (Phone) or bring your own SIP trunk.
- 2.Build the agent: pick a voice, write the greeting, connect your knowledge and tools, then call it yourself to test.
- 3.Set the forward on your side using the hint below, aimed at the PyAI number.
- 4.Place one real call. The agent answers; the recap and QA land in PyAI and any tools you connected.
On Nextiva: Nextiva Admin: call flow and forwarding rules on the number or auto-attendant, pointed at PyAI.
Path 2: Integrate via API
AI answering with visible outcomes, then deeper adoption only if you want it.
- Omni voice agents with your knowledge, tools, and transfer-to-human.
- Recap summaries delivered to Slack, Sheets, or your CRM automatically.
- Managed PyAI numbers for flows you later move fully over.
Which path when
Start with forwarding
You want AI answering real calls this week without touching your Nextiva setup. One number forward is the whole change.
Add the API when ready
You want the AI leg inside your own call flows, or deeper call-data integration, on OpenAI-compatible endpoints.
Move fully later
When the forward path proves itself, moving whole flows onto PyAI numbers is a graduation, not a rebuild.
FAQ
Do I have to leave Nextiva to use PyAI?
No. Most teams start with call forwarding: Nextiva keeps the lines and the bill, and PyAI answers the calls you point at it. If and when it makes sense, you can also build directly on PyAI's APIs or import completed calls.
What does the AI voice agent actually do on a call?
It answers in your voice and greeting, holds a real conversation at human pace, uses your knowledge base and tools, and can transfer to a human, collect details, or end the call politely. Afterward you get the recap and, with Trace, a compliance scorecard.
Is call import from Nextiva available?
There is no native Nextiva importer today, and you do not need one to start: forwarding sends the calls you want AI-answered to PyAI. Importer candidates are prioritized by customer demand, so ask.
What does this cost?
You pay PyAI for the calling and call intelligence you run (per-minute calling, Recap or AMD usage); integrations carry no extra fee. Your existing platform bills you as usual for the lines you keep.
Put an AI agent on your Nextiva calls.
An instant sandbox key lets you test without billing. Create an account when you want saved projects, and fund a live key for production traffic.
Agents is live in beta. Sandbox keys have daily limits and never touch billing.