AI Voice Agent for Five9
AI voice agents in front of your Five9 agents, not instead of them.
The classic CCaaS pattern: let PyAI answer the routine calls entirely (after-hours, FAQs, scheduling, first-line triage) and forward only the calls that need a human into Five9. Your agents keep their desktop; the call volume they see gets better.
Two ways in. Pick per call type.
Path 1: Forward calls to PyAI
Keep everything exactly where it is. PyAI provisions a number (or takes your SIP trunk), you point your calls at it, and a PyAI agent answers with your greeting, your knowledge, and your tools. Your platform keeps billing you for lines; the AI layer lives at PyAI.
- 1.In the PyAI console, provision a number (Phone) or bring your own SIP trunk.
- 2.Build the agent: pick a voice, write the greeting, connect your knowledge and tools, then call it yourself to test.
- 3.Set the forward on your side using the hint below, aimed at the PyAI number.
- 4.Place one real call. The agent answers; the recap and QA land in PyAI and any tools you connected.
On Five9: At the carrier or SIP level: divert the DIDs you want AI-answered to the PyAI number; overflow forwards back to Five9.
Path 2: Integrate via API
For teams standardizing AI across the contact center, PyAI becomes the agent layer while Five9 stays the workforce layer.
- AI voice agents with built-in call control: transfer to your Five9 queues when the caller needs a human.
- Every AI call summarized (Recap) and QA-scored (Trace), deliverable to your CRM or helpdesk.
- AMD on outbound campaigns so human agents spend time with people, not voicemail.
Which path when
Start with forwarding
You want AI answering real calls this week without touching your Five9 setup. One number forward is the whole change.
Add the API when ready
You want the AI leg inside your own call flows, or deeper call-data integration, on OpenAI-compatible endpoints.
Move fully later
When the forward path proves itself, moving whole flows onto PyAI numbers is a graduation, not a rebuild.
FAQ
Do I have to leave Five9 to use PyAI?
No. Most teams start with call forwarding: Five9 keeps the lines and the bill, and PyAI answers the calls you point at it. If and when it makes sense, you can also build directly on PyAI's APIs or import completed calls.
What does the AI voice agent actually do on a call?
It answers in your voice and greeting, holds a real conversation at human pace, uses your knowledge base and tools, and can transfer to a human, collect details, or end the call politely. Afterward you get the recap and, with Trace, a compliance scorecard.
Is call import from Five9 available?
There is no native Five9 importer today, and you do not need one to start: forwarding sends the calls you want AI-answered to PyAI. Importer candidates are prioritized by customer demand, so ask.
What does this cost?
You pay PyAI for the calling and call intelligence you run (per-minute calling, Recap or AMD usage); integrations carry no extra fee. Your existing platform bills you as usual for the lines you keep.
Put an AI agent on your Five9 calls.
An instant sandbox key lets you test without billing. Create an account when you want saved projects, and fund a live key for production traffic.
Agents is live in beta. Sandbox keys have daily limits and never touch billing.