For teams / Voice AI use cases
Voice
appointment booking

Let callers book, reschedule, and confirm by voice - straight into your calendar.
A practical way to start
A few clear steps.
One useful workflow.
Connect the pieces for this use case, then test the full experience with the calls, recordings or text your users will bring.
- 01
Connect a calendar tool
Register a webhook tool for availability + booking; Omni calls it mid-conversation.
- 02
Set the rules
Hours, buffers, services, and cancellation policy live in the agent's business context.
- 03
Confirm by SMS/email
Add a send-message tool so callers get an instant confirmation.
See the workspace behind it
Make the setup
your own.
Write the instructions, choose a voice and connect the knowledge and tools for the job. Then test the conversation before connecting it to your callers.
Explore AgentsFollow the real Console with a sample workspace, narrated by Aria, our Natural English voice.
The right part of the voice stack
Built around your job.
Powered by PyAI.
Explore the product behind each part of this use case, including its controls, API examples and integration requirements.
Before you take it further
A little more detail.
A clearer next step.
Start with a sandbox key and a representative input. Review the result before widening the workflow.
How does PyAI support voice appointment booking?
Wire Omni to your calendar tool so the agent checks real availability, books the slot, and sends the confirmation - all in one natural conversation.
What does it cost to test this use case?
Sandbox keys never bill, so you can try the product before sending funded live traffic. Live usage requires available credit and uses the rates for the products in your workflow. See current pricing and account terms before a production rollout.
Can we keep our existing application?
Yes. Hear and Speak support OpenAI-compatible request shapes. Omni uses its native realtime protocol through the official SDK. You can also configure a managed Agent visually and connect the knowledge and tools your business already uses.
How do we keep the experience useful in production?
Give the agent clear instructions and business content, connect tools for real actions, and define when it should reach a human. Test with representative calls before a wider rollout. Use Trace and Recap where the workflow needs reviewable findings, summaries and follow-up.
Put the idea into motion.
Sandbox keys never bill. Fund a live key when you go to production.