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PyAI Solutions / Always on

After-hours
answering service

Answer calls outside business hours, capture intent, handle FAQs, and route urgent issues.
Build after-hours coverageExplore the workflow
PyAI / WorkspaceActual product
The PyAI Console agent editor showing instructions and voice settings with sample data
The actual agent editor, shown with sample data. Configure it for your own workflow.Explore Agents
What you are building toward

Stop losing missed-call revenue without staffing the night shift.

Make it work for your team

The shape of
a useful first version.

Start with a bounded job, give the product the context it needs and test the full path before extending the workflow.

  1. 01

    Set after-hours rules

    Define what the agent can answer, collect, book, or escalate.

  2. 02

    Route urgent calls

    Warm-transfer or notify humans only for high-priority cases.

  3. 03

    Summarize every call

    Recap sends dispositions and next steps before the team returns.

See the workspace behind it

Make the setup
your own.

Write the instructions, choose a voice and connect the knowledge and tools for the job. Then test the conversation before connecting it to your callers.

Explore Agents

Follow the real Console with a sample workspace, narrated by Aria, our Natural English voice.

Product tour
Actual Console UI · sample workspaceAria Natural · PyAI Speak

The products behind the workflow

Connected where it matters.
Yours to build around.

Explore the products that support this solution, including real demos, configurable examples and current integration guidance.

Agents

Build, test and run voice agents through the console or API.

Telephony

One agent stack across the PyAI network.

Recap

Call notes the moment you hang up. No bot to invite.

A little more detail

Before your
first rollout.

Keep the first workflow focused. Test representative inputs, review the output and make the next step clear to your team.

Current pricing and terms All solutions
What does the agent handle overnight?

It answers calls outside business hours, captures intent, handles FAQs, and routes urgent issues based on the rules you set.

How are urgent calls escalated?

The agent warm-transfers or notifies humans only for high-priority cases.

How does the team catch up in the morning?

Recap sends dispositions and next steps for every call before the team returns.

Make this workflow your own.

Sandbox keys never bill. Fund a live key when you go to production.

Get API Key Talk through the setup